Deposit is required before starting any project.
If there any change order or add ons will be discussed with customer before performing any ordering or labor. Change order/add-ons will be attached to the final invoice.
The Deposit insured you a schedule date and estimate time of arrival.
Proline Flooring LLC is responsible for all the debris within the project scope of work.
If approve the amount. Proline Flooring LLC will need a payment to process to move forward.
Estimate/invoice will expire in if any agreement or payment haven’t been made within 3 days.
If customer is responsible for any material for the project. Proline Flooring LLC will inspect and approve if the material meet the quality standard for warranty purposes.
By signing this document, the customer agrees to the services / terms and conditions outlined in this document.
Payment: Check Make Payable To – Proline Flooring LLC
Cash
Zelle: prolineflooringaz@gmail.com
Credit or debit/ debit cards 3.7% fees.
**FLOORING INSTALLATION AGREEMENT/ WARRANTY**
Thank you for choosing Proline Flooring LLC to install your flooring. We very much appreciate the opportunity and we are committed to excellence in our work.
The following is our agreement for the installation. For value received, you and we, Proline Flooring LLC, agree as follows:
### WHAT IS COVERED BY THE WARRANTY
In addition to any warranty extended to the customer directly from the manufacturer of the product or materials used in the installation, the independent contractor will separately warrant that all of its work substantially conforms to the manufacturer’s recommendations and follows industry standards and quality guidelines. Upon notice from the customer, it will correct any faults related to defective workmanship or mis-application of the product at NO additional cost to the customer. For a period of one (1) year from the date of substantial completion of the work, upon notice to Proline Flooring LLC, and only if the work is determined to have been performed in a manner inconsistent with industry standards, Proline Flooring LLC will assist in the resolution of such defective work. If the warranty work requires the replacement of a product that is no longer available, the customer agrees to accept a reasonable product match.
### WHAT IS NOT COVERED
This Limited Warranty does not cover the following items:
1. Any installation defect that was apparent or ascertainable at the time the work was completed but was not promptly reported to Proline Flooring LLC.
2. Damage related to subsequent alterations, improper use, or abuse of the covered items by any person other than the independent contractor.
3. Damage resulting from fires, storms, electrical malfunctions, accidents, floods, sub-grade moisture conditions, leaks, or acts of God.
4. Damage related to the customer’s failure to observe any instructions from the independent contractor and/or requirements of the manufacturer with respect to the product, including without limitation failure to control humidity and temperature levels within the home or apartment unit.
5. Any item furnished by the customer. 6. The installation of odd lots, close-outs, or unwarranted product.
!!! BE AWARE!!!
### Prep
Most of the times preparation floor is a needed for any type of flooring. In a very rare situations concrete does not need any flooring preparation. Proline Flooring LLC is obligated to prep the concrete under the tolerances of 1/4 of inch before installing any flooring such as woodfloor tiles laminate or vinyl. Cost of preparation can be determined only after existing flooring removal is completed. Proline Flooring LLC cannot offer up front a price for flooring preparation. Cost of preparation will be determined according to estimated number of self leveling bags ( mapei novaplan 2 ) and grinding times that are required. If customer chooses to have the floor installed with no floor prep a waiver will need to be signed by customer that says customer takes the responsibility that the floor prep will not be in the right tolerance! If a customer pressures Proline Flooring to do a floor prep with a tight budget Proline Flooring will not be responsible if the floor is not in tolerance.
### Flooring
The description of the flooring we are installing for you is detailed on your invoice. By signing below, you are indicating that you have reviewed the invoice closely and that the details are all correct.
### Furniture
– **PROLINE FLOORING LLC DOES NOT MOVE FURNITURE. ALL ROOMS MUST BE EMPTIED OF ANY FURNITURE PRIOR TO INSTALLER ARRIVAL.** IF Furniture will be in installer’s way and needs to be moved a cost will be applied according to Proline Flooring LLC. – Our installers do not unhook or re-hook any electronic equipment. – Our installers do not unhook or re-hook any appliances that are hardwired. You will need to hire an electrician to do so. – Have all personal items, pictures, antique items, aquariums, pool tables, and Large entertainment centers to be moved prior to installation.
### Plumbing
– Our installers do not unhook or reconnect gas stoves, icemakers, gas dryers, etc.
– **TOILET**: Installers will only remove the toilet. If a toilet is not clean properly Installers will not touch such a toilet before it gets the right maintenance! Customer is responsible to hire a plumber for toilet installation.
– PROLINE FLOORING LLC IS NOT RESPONSIBLE FOR ANY LEAKS FROM SUPPLY LINE AND WATER TANK.
– An adult aged 18 or over must be present to let the installers in.
– If you will not be home while the installation is being completed, we must have cell phone access in case questions or problems come up on the job. If we are not able to reach you, we may make a reasonable decision on how to proceed, which could mean additional charges such as additional floor preparation, etc.; or choosing between one of two or more possible ways to finish the flooring. We cannot have crews idled because we cannot reach the homeowner. You agree that you are responsible for the cost of additional work or for the appearance of the job because our installers chose to finish flooring one way instead of an alternative method, and we were not able to reach you.
### Pets
– Homeowner is responsible for securing all pets prior to installer’s arrival and for the duration of the installation.
### Power and Room Temperature
– Electrical power must be available at the job site. –
**Carpet**: Job site must be acclimated to at least 82 to 68 degrees for 3 hours before, during, and after the installation. – **Hardwood , laminate and vinyl **: Job site must be acclimated to normal living conditions 2 days before the floor is delivered to the job site and then for the life of the floor. Customer needs to maintain a constant temperature between 68-82 from the time of the new flooring installation and from then on!
### Demolation existing flooring. Demolition is a challenging process that can present various difficulties. Occasionally, flooring such as tile or glued-down wood flooring may damage items like cabinet toe kicks, granite waterfalls, thresholds, etc. This is because the flooring is often installed tightly against these items, and adhesive or thinset from the previous installation can cause damage during removal. Proline Flooring LLC is not responsible for any such damages.
### Pull up of Existing Floors
– Pull up and disposal of any existing flooring is not included with your order unless specifically itemized in the Sales Order. –
**Asbestos**: We are not licensed to remove asbestos flooring. We can go over it or you may hire an asbestos removal company.
– Pull up of glued carpet. We will quote you a basic price for this work; however, we cannot be held responsible for unforeseen situations. If the glue on the existing carpet is extremely aggressive or if in the process of pulling it up there is damage to the subfloor that must be repaired, we reserve the right to charge for the extra costs of additional labor and materials.
– Pull up of wood floors, tile, or vinyl. We will quote a basic price; however, the price could rise due to unforeseen circumstances.
– We are not licensed to remove flooring or house components with lead paint.
– If extra charges apply, you will be notified at once, and you have the option of paying the additional money or doing the work yourselves. There will be no refund of the materials ordered to do the job.
– For health reasons, our installers reserve the right to refuse to pull up urine-soaked floors or for other conditions.
### Additional Charges
– We cannot be held responsible for unknown circumstances. Our professional estimators make every effort to include every item we can foresee. For example, it is impossible to know if and how much leveling of a sub-floor may be required before the existing floor is removed. If leveling is required, an additional charge may apply. Other such circumstances arise from time to time.
### Stairs
– There are many ways to install stairs. Be sure to discuss with your salesperson which method you want us to use. If the method of installation is not specified in the invoice, then we will choose what we determine in our discretion to be the best one.
**Custom work**: It is best to
(A) discuss with the salesperson and
(B) be home when the installer is doing the work so specific concerns can be addressed.
When installing custom stair noses, it is important to ensure they are fit to size and tight to the walls. This process may potentially cause damage to drywall and paint. Proline Flooring is not responsible for any such damages incurred during the installation of custom stair noses. Custom stairs could take up to 7 days to be maid in a shop. Sizes of custom stairs need to be discussed between customers and Proline Flooring team before are about to be made. The stairs installation’ process could make some light damage on the side walls that Proline Flooring Llc is not responsible for. Please hire the right contractor for it. If stairs’ structure needs any additional work other than covering them with new floors such as woodfloor ,laminate , vinyl or tile additional cost will be added determined by Proline Flooring LLC
### Seams
– We guarantee professionally constructed durable seams. Professionally constructed seams are not invisible seams. There are many factors affecting whether a seam will be visible, including but not limited to the type and amount of natural or artificial lighting in the room, the thickness, construction, and color of the carpet.
### Quarter Round Moldings
– Should be removed for best carpet installation.
### Doors
– Door cutting is not included in your quote if this should become necessary. Only thing included in quote is the following:
-Installer cuts are door jams wood and door trims under to fit the material under such as laminate , woodfloor or vinyl. -for materials such as metal or stone, additional costs determined by Proline Flooring LLC and the owner will apply!
### Hidden Wires or Other Unusual Conditions
– In the event the consumer has wires or other conditions hidden under their existing floor, we must be notified of this fact prior to our pulling up the existing floor. If demo crews are not notified Proline Flooring LLC does not take the responsibility for it.
### Scheduled Installation Times
– Estimated arrival and finish times are only a guide. Many circumstances during the day can cause our crews to run ahead or behind schedule. You will be notified if this happens.
### Baseboards
– Carpet: Some surface scratching may occur. Touch up is the homeowner responsibility. Baseboards are only installed/ not painted. Proline Flooring LLC does not install real wood baseboards. Proline Flooring LLC only installs Mdf baseboards. Price will be determined according size of baseboard. After baseboards install you might notice little gaps between baseboards and flooring. Flooring will never be perfect as we mentioned about the legal tolerance floor prep. If gaps are not bigger than tolerance customer doesn’t have to be aware of.
### Patterned Carpet
– No pattern is without skew. No room is perfectly square. We do our best to get the most pleasing look in the room but some run-off is possible.
### Natural Products
– Products made from natural materials (stone tile, ceramic tile, wool, real linoleum, etc.) have natural variations. Marble has marbling. If marble tiles has cracks which is normal Proline Flooring LLC is not responsible for. We recommend customers to have their reach done about the specific material that they interesting in. Ceramic tile is made from clay, which has natural variations in color and glazing. Wool is a natural product that has natural color variations. As a result, you should expect variations. These natural variations are not defects, and no refund or replacement will be made for natural products that have normal color, texture, and appearance variations.
### Defective Flooring
– Fortunately, it is a very rare situation, but should we determine that the flooring materials that we install in your home are defective, we make it a top priority to replace the materials.
– If it happens, we will expedite your replacement.
– Monetary compensation is not provided for lost wages, lost revenue, or any other contingency, including but not limited to the cost of other contractors, the cost for alternate accommodation, or psychological distress.
### Job Completion
– Our installers are expected to clean up and remove all trash.
– Payment is due immediately upon completion of the job, to be collected only by Flavius Mateu or Daniel Serrano. If one of the two cannot collect payment the installer will be able to collect it only empowered by Flavius Mateu or Daniel Serrano Property Management net 30.
– If you will not be home at the time of completion, arrangements must be made to pay the balance in advance.
– Unpaid balances will be charged at 1.5% interest monthly.
– Unpaid balances may be secured by a mechanic’s lien on the premises.
### Side Jobs
Customers are strictly prohibited from soliciting or engaging any of our ProLine Flooring LLC employee’s for side jobs without our knowledge or written consent. If any employee is approached by the customer to perform additional work outside the contract, this will result in the immediate termination of the contract and without any refunds or compensation to the customer. This policy is strictly enforced to maintain professionalism and avoid conflicts of interest.
– **NOTE**: If your account is more than 7 days overdue, you agree to the balance being charged to your credit card or processed by electronic check.
### Cancelled Installation Policy
– Once you schedule an installation, it must be cancelled before 12 p.m. on the previous business day (Monday through Friday); otherwise, a $25.00 fee will be assessed for late cancellation. If a customer
### Maintenance
– Proper maintenance is essential for best results and warranty service. You can find maintenance instructions for all products on the manufacturer’s web page or request from our team. You agree to follow maintenance instructions. Do not use plastic over flooring to “protect it.” This can damage your floor and void your warranty. For vinyl floors, please use shades or curtains to minimize the possibility of damage due to UV radiation and to keep your warranty intact. For wood floors please use solutions as Bona or any other brands that are specifically for woodfloor.
### Miscellaneous Terms
– **No Other Agreement**. Except as otherwise mutually agreed in writing, this Flooring Installation Agreement and the incorporated Purchase Order are the complete agreement of the parties and supersede all other agreements or understandings, written or oral.
– **Indemnification**: Our liability for damage caused by our negligence or that of our subcontractors/agents
ATTENTION: If project is not ready for installation on schedule date. Due to debris issues, other trades or delayed in material. Proline Flooring LLC will add an additional $250.00 to total invoice. To avoid this situation please keep in contact Proline Flooring LLC Team.
If clients are purchasing material please communicate with contractor if there will be any transition that will be needed prior to start date or when installer is needing the material. If contractors/installer need to be pick up transition for the projects there will be change order for material and travel time that will be added. Travel time of $200 plus material that will be added.
